Notice of privacy practices

Our duties

We are required by law to maintain the privacy of your protected health information, to give you this notice of our legal duties and privacy practices, to follow the terms of the notice currently in effect, and to notify you if a breach affects your unsecured health information.

How we use and disclose health information

• Treatment: our clinicians use your information to carry out your evaluation and decide whether a letter is appropriate
• Payment: we use limited information to process payment when a letter is approved
• Health care operations: we use information to run our service, for example for quality review, clinician oversight and record-keeping
• Service providers: we share information with vendors who help us operate and who agree in writing to protect it
• As required by law, including to the U.S. Department of Health and Human Services when it reviews our compliance
• To prevent a serious threat to health or safety, and for other purposes permitted by law, such as responding to court orders or reporting abuse or neglect

Uses requiring written authorization

We will not use or share your health information for marketing, sell it, or share psychotherapy notes without your written authorization. Other uses not described in this notice also require your authorization. For example, we will confirm details from your letter to a housing provider beyond whether we issued it only if you authorize it. You may revoke an authorization in writing at any time, except to the extent we have already acted on it.

Your rights

• Access: you can ask to see or get a copy of your health information, including your letter
• Amendment: you can ask us to correct health information you believe is wrong or incomplete
• Accounting of disclosures: you can ask for a list of certain times we shared your information
• Restrictions: you can ask us to limit how we use or share your information; we are not required to agree in all cases
• Confidential communications: you can ask us to contact you in a specific way or at a specific address
• A paper or electronic copy of this notice at any time
• To choose someone to act for you, such as a legal guardian

How to exercise your rights

Send requests to support@usapsdletter.com from the email address you booked with. We may ask you to confirm your identity before acting on a request.

Complaints

If you believe your privacy rights have been violated, you can file a complaint with us at support@usapsdletter.com or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

Notice changes

We may change this notice, and the changes will apply to all information we hold about you. The new notice will be posted on this page with a new effective date.